FAQ

  • How many orders can I place at a time?

    Our ordering system only allows you to place one order at a time, as many times as you want. You can also re-order a previous order by logging in and going to my account -> order history, and hitting the re-order button next to any of the previous orders.

  • What if my item is lost?

    If your product is lost during shipment, we will do our best to replace your product as soon as possible. It is the responsibility of the customer to inform DNA Hair Extensions if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge an enquiry with the postal company.

  • Do you deliver to my country?

    Yes we deliver outside Australia.

  • What are the shipping costs?

    All hair extension will be shipped by Australia post (within Australia) and price will depend on your location within Australia. International shipping costs will depend on the country the items are being sent to.

  • Can I style my hair as usual?

    Yes. Extensions will give your hair more body allowing you to maintain your normal style or experiment with something more adventurous.

  • Will I be able to shower and swim with my extensions?

    Yes. DNA Hair Extensions will stand up to regular daily activities so long as they are properly applied.

  • How long can I wear my extensions for?

    If your DNA Hair Extension points are correctly attached, they should last for up to three months depending on how often – and how vigorously – you shampoo and brush your hair. Then the extensions can be reused and refitted closer to the scalp.

  • As my own hair changes, will I have to send in another sample?

    We recommend that you re-submit a new sample of your hair every 12 to 18 months in order to ensure that you are receiving extensions that truly match your natural hair.

  • Will I need help to attach my extensions?

    If you’ve done it before, maybe not. But if you’re new to hair extensions it is certainly recommended that you go to a hair salon that offers an extension fitting service. There are five different ways to apply hair extensions and it is important that you choose the one that’s right for you. DNA Hair Extensions can provide you with the names and locations of salons in your area.

  • What if I’ve recently dyed or coloured my hair?

    If the sample you send us is artificially coloured, it will be matched to that colour, which is fine if you intend to continue using the same colouring product in the future. Your new hair extensions can be professionally coloured.

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