Returns Policy

Cancellations and Returns

Maximum 24 hours notice of cancellation required. Notification for instance, in person, via email, mobile or land line phone and/or fax, will be accepted subject to confirmation in writing.

Cancellations are only possible prior to order processing. Due to the custom nature of the product, DNA is unable to offer refunds or returns once orders have been processed.

Because DNA Hair Extensions are matched precisely to your own hair, we are unable to offer any exchange or refund on returns. Once your order has been processed, all sales are final.

Termination of Agreements and Refunds Policy

Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered.

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